FAQ

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General FAQs

  • Q: How much will a service or project cost me?

    A: We strive to provide all of our customers with accurate pricing estimates. For straightforward problems, we can give you a quote over the phone. However, for more complex problems, we would recommend having the issue diagnosed in person. We want you to be completely informed before beginning any service.
  • Q: What should I do in the event of a plumbing or HVAC emergency?

    A: If you smell gas or something catches on fire, get out of the house and call 911. Once help is on the way, call us at our 24-7 emergency line: 800-354-2705. For any other emergencies, including flooding, sewer backups, or a broken AC unit, call our emergency line right away.
  • Q: Do you offer any discounts?

    A: Yes! Print out our online coupon for $20 off your first service with us. $20 discount
  • Q: What credit cards do you accept?

    A: We accept Visa, Mastercard, American Express, and Discover cards.

Plumbing FAQs

  • Q: My water heater is making rumbling sounds. What could be causing them?

    A: Rumbling sounds typically mean that there is a buildup of sediment at the bottom of the water heater. Because of this, your water heater is not working as efficiently as it should, and you’ll likely see an increase in your water bills if not fixed promptly.
  • Q: What are the benefits of a tankless water heater?

    A: A tankless water heater instantly provides you with hot water whenever you want/need it. It is more energy efficient and takes up less space than a traditional water heater. In addition to having no risk of leaking or flooding, they also tend to last longer than traditional water heaters.
  • Q: How often should my septic tank be inspected?

    A: Your septic system should be inspected and pumped at least every three or four years. Regular maintenance can help you avoid messy and expensive problems in the future.
  • Q: What should I do if my drains are moving slowly or clogged?

    A: This could indicate a number of problems. If you can look down in the drain and don’t see any obstructions, you can try using a drain cleaner to restore the flow. In other cases, the clog may have to be removed using a snake drain cleaner. If the issue is with multiple drains, we will likely have to examine your sewer pipes and find the root of the problem.

HVAC FAQs

  • Q: What does HVAC stand for?

    A: Heating, Ventilation, and Air Conditioning.
  • Q: How often should I change my air filters?

    A: In order to ensure high air quality and the efficiency of your HVAC system, you’ll need to change your air filters anywhere from once weekly to once every couple of months. We can advise you on which air filters will work best with your unit and how often to replace them
  • Q: How can I tell if my HVAC system isn’t working right?

    A: If it is no longer producing hot/cold air, it’s making strange noises, it’s taking longer to cool down or heat up, or your energy bills have been increasing, you should have your HVAC system serviced.
  • Q: What is the ideal temperature for a thermostat?

    A: You can adjust based on your personal preferences, but ideally, you’ll want it between 75‒80 degrees in the summer and 68‒72 in the winter.
  • Q: How often should I have HVAC maintenance performed?

    A: We recommend regular maintenance at least once or twice per year. We can ensure that your HVAC system is working as efficiently as possible and catch and problems before they become major issues.

Didn’t find your question listed above? Need some more specific information about a service? Ready to schedule an appointment with us? Give us a call or contact us through our website to speak with one of our plumbing and HVAC experts.

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